We proudly ship worldwide using trusted courier partners, including USPS, Canada Post, Australia Post, Royal Mail, and UBI. In some cases, your package may be delivered by a local carrier to ensure the fastest and most efficient service.
Order processing
We work quickly to get your order on its way:
- Orders placed before 1 PM are processed the same day.
- Orders placed after 1 PM are processed on the next business day.
Please note that certain items, especially new arrivals, may not be eligible for same-day dispatch. We recommend reviewing the product description carefully before placing your order.
Shipping costs
We’re happy to offer FREE shipping to:
- United States
- United Kingdom
- Australia
- European Union
There are no hidden fees – what you see at checkout is exactly what you pay.
What could delay my order?
While we aim for smooth and timely delivery, the following situations may cause delays:
- Weekends and public holidays
- Customized products
- Back-ordered items
- Special-order items
We always do our best to minimize any delays and keep you informed.
Weekend & holiday shipping
Shipping services are not available on weekends or public holidays. However, our customer support team is available 24/7, including weekends. If you have any questions, we’re always here to help.
Lost or damaged packages
Your satisfaction is our priority.
If your tracking isn’t updating or you cannot locate your package, please contact us immediately by email. We will gladly replace or refund your order – no questions asked.
Before reaching out, please:
- Check your mailbox
- Contact your local post office
- Ask neighbors in case the package was delivered nearby
Need urgent delivery?
We treat every order as a priority. Our standard delivery timeframe is approximately three weeks, as we use an economy shipping method to provide free worldwide shipping.
If you have a special request, feel free to contact us – we’ll always do our best to assist you.
CONTACT US
Address: 1108 S Jordan Pkwy W, South Jordan, UT, 84095, USA
Opening Hours: Monday–Friday: 9:00AM–5:00PM (Live chat & Email)
Email: help@nutmegshop.com
Phone: +1 (424)256-3800
Contact form: https://www.nutmegshop.com/contact/