BEFORE ORDER
Orders and Shipping
Our standard delivery timeframe is approximately three weeks.
Delivery times may vary slightly due to holidays, or high seasonal demand.
All orders are shipped with a tracking number. Once your order has been dispatched, you will receive tracking details via email.
If tracking updates appear delayed, please do not worry. Tracking systems sometimes update slowly, but your package will arrive within the estimated delivery timeframe.
Yes. You must email us within 48 hours of placing your order to request a cancellation.
After 48 hours, your order may already be processed and cannot be canceled.
Personalized items cannot be canceled once processing has begun.
Currently, we use economy shipping to provide free delivery. Delivery typically takes approximately three weeks.
At this time, we do not offer express shipping options.
No, we covered all fees.
Yes. Only one discount code may be used per order.
We are not responsible for promotions listed on third-party websites unless explicitly authorized by us.
Yes. All payments are processed securely through encrypted PayPal systems. We do not store your credit card details on our servers.
EXISTING ORDER
Returns and Exchanges
Returns are accepted within 30 days of delivery.
Items must be:
- Unused
- In original condition
- With all tags attached
- In original packaging
Personalized items are not eligible for return unless defective. You can read our Return Policy here.
To check the latest status of your order, please visit the My Account page and log in.
Once logged in, click on My Orders to view your order history and current status.
You may also contact us through Live Chat or our Contact Form for assistance.
All orders are shipped with a tracking number. Once your order has been dispatched, you will receive tracking details via email.
If tracking updates appear delayed, please do not worry. Tracking systems sometimes update slowly, but your package will arrive within the estimated delivery timeframe.
Tracking updates may take several days to appear, especially during international transit.
If your tracking has not updated for more than 7–10 business days, please contact our support team and we will investigate for you.
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, we cannot guarantee that address changes can be made.
Refunds are processed within 7 business days after we receive and inspect your returned item.
Please note that banks may take additional time to reflect the refund in your account.
If you receive an incorrect item, please contact us immediately with:
- Your order number
- Photos of the item received
We will either send a replacement or issue a refund at no additional cost to you.
If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos.
We will arrange a replacement or refund as quickly as possible.
You can reach us through:
- Live Chat
- Contact Form
- Phone/Text
Our support team is available 24/7 to assist you.